Frequently asked questions

I did not receive my verification code.: Wait a minute, then use Resend on the verification page. Check SMS and email (including spam). Ensure your phone number and email are correct. If the problem continues, contact support using the details on the sign-in page.
Can I use the portal on my phone?: Yes. Use a current browser. The interface is responsive; some flows are easier on a larger screen for document uploads.
Where are technical API and operations documents?: Technical reference materials are restricted to NADDC platform administrators. Use the support contact on the sign-in page for assistance with everyday portal tasks.
Who do I contact about data protection?: See our privacy notice and the Nigeria Data Protection Commission (NDPC) link in the footer. For account-specific issues, use the support contact shown on public pages.